Description
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help customers thrive. The Consumer Acquisition & Engagement team is a key differentiator for Mastercard, providing cutting-edge services that help customers grow.
The Vice President, Product Management, Enterprise Loyalty Consulting will spearhead the Enterprise Loyalty consulting vision, guiding many of the world's leading financial institutions in enhancing their relationships with their consumers. You will partner closely across Product, Marketing, Sales, Delivery, regional teams and external partners to build joint solutions, clear product narratives, strengthen go-to-market execution and ensure measurable value for clients, consumers and Mastercard.
Key responsibilities:
- Define the vision and product strategy for Enterprise Loyalty consulting
- Oversee and evolve a portfolio of solutions that drives consumer engagement strategy and Enterprise Loyalty for many of the world's leading Financial Institutions
- Establish GTM playbook and thought leadership for Enterprise Loyalty strategy
- Engage directly with clients to understand pain points and challenges in delivering Enterprise Loyalty value propositions with their consumers
- Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets
- Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced consulting capabilities
Requirements:
- Substantial experience leading loyalty and rewards at an established financial institution
- Deep knowledge in financial institutions, payments, and marketing
- Demonstrated thought leadership in the market through speaking engagements, published articles and/or digital mediums
- Visionary thinking and proven record of owning outcomes
- Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively
- Exceptional ability to drive strategic alignment both laterally and longitudinally thinking coupled with deep intellectual curiosity
- Consultative mindset with the ability to craft compelling, customer-tailored narratives
- Ability to break down and communicate complex ideas in dynamic situations
- High level of ownership, quantitative acumen, creativity, and entrepreneurship