Description
Compensation
The base pay for this role is $239K, with additional equity offerings. The total compensation package also includes performance-related bonuses, medical, dental, and vision insurance, a 401(k) retirement plan with employer match, and various other benefits.
About the Team
The SMB Ads team at OpenAI helps businesses discover, adopt, and grow with OpenAI's advertising solutions. This team is part of the Go To Market department and works closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners.
About the Role
We are seeking a North America Vendor Lead to build and scale the outsourced operating model supporting our Ads business in North America and globally. This is a builder role where you will design governance, performance systems, capacity plans, quality programs, and accountability mechanisms to enable BPO partners to deliver exceptional commercial outcomes.
Responsibilities
- Build and scale BPO operating models, governance structures, and performance frameworks for Ads
- Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
- Lead business reviews and executive governance forums with BPO partners and internal stakeholders
- Develop scorecards, forecasts, inspection mechanisms, and escalation processes to surface risks early
- Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
- Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
- Create workforce and capacity plans aligned to business demand and growth forecasts
- Determine which customer segments and sales motions should be handled by BPO partners versus internal teams
- Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity
Requirements
- 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
- Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
- Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn
- Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets
- Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams
- Interest in using AI and automation to improve execution, visibility, and seller productivity
Benefits
- Medical, dental, and vision insurance for you and your family
- 401(k) retirement plan with employer match
- Paid parental leave, paid medical and caregiver leave
- Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays and multiple paid coordinated company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees