Staff Production Engineer

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure.

The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

We are looking for a Staff Production Engineer to join our team.

In this role, you will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company.

Responsibilities:

• Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
• Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
• Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
• Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Requirements:

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3-5+ years of experience managing reliability, scalability, and availability for large-scale production services
• Deep expertise in programming (e.g., Python, Go, or C/C++)
• Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews

Benefits:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!