Description
At Hillingdon Council, we are fundamentally changing our service to achieve a C1 grading, with a focus on people-driven approaches rather than process-driven ones. We are seeking a Neighbourhood Officer who can advocate for tenants, improve services, and make a difference in the community.
Job Summary: As a Neighbourhood Officer, you will deliver an end-to-end tenancy management service, act as a first point of contact for residents, support vulnerable tenants, manage risks, and contribute to service improvement initiatives.
Key Responsibilities:
- Deliver tenancy management services, including property viewings and statutory compliance
- Foster resident engagement and participation in local activities
- Support vulnerable tenants through early intervention and collaboration with internal teams and partners
- Manage risks, including fire safety, safeguarding, and tenancy failure prevention
- Respond to emergencies and coordinate decants where necessary
- Contribute to service improvement initiatives and policy development
Requirements:
- Resident-focused with a passion for making a difference
- Proactive and adaptable with strong communication skills
- Collaborative and resilient with a commitment to continuous improvement
What We Offer:
- Competitive salary: GBP 41,511 - 43,449 per year
- Flexible working hours and a 36-hour workweek
- Generous holiday entitlement
- Access to employee benefits, including Hillingdon Sports & Leisure, salary sacrifice schemes, and mental health support
- Opportunities for professional development and career growth