Technical Support Engineer

Job Overview

As a Technical Support Engineer at Stripe, you will provide world-class customer service as part of the Metronome team, which is now part of Stripe. Metronome is a leading usage-based billing platform for modern software companies.

Responsibilities

Your primary responsibilities will include:

• Providing technical guidance to customers' developers on best practices for integrating with APIs and utilizing functionality.
• Troubleshooting issues that arise from customers and diagnosing blockers.
• Developing internal tools to automate customer workflows that are currently unavailable in the product.
• Designing and assisting in implementing a comprehensive knowledge base to assist customers with using the product.

Requirements

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.
• Experience working closely with engineering teams and providing technical feedback on customer issues.
• Ability to debug and triage bugs and escalations from customers.
• Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly.
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

Preferred Qualifications

• Experience as an early or founding member of a support team, including building processes from scratch.
• Startup experience and familiarity with scaling a support team.
• Programming experience in one or more of Typescript, Python, or Ruby.
• Experience creating knowledge base articles and internal documentation.
• Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar.