Customer Success Manager, Enterprise Tech

Job Overview

Join Anthropic's Customer Success team as a Customer Success Manager for Enterprise Tech Customers in San Francisco, CA or New York City, NY. You'll be a trusted advisor to enterprise accounts, helping them harness the full potential of Anthropic's Claude capabilities.

Responsibilities:

• Build strategic relationships with key customer decision-makers in complex organizations
• Understand customer business objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropic's products, including API, Claude Code, and Cowork
• Leverage deep knowledge of customers to drive consumption planning and develop credible ROI hypotheses
• Monitor usage patterns and identify optimization opportunities across Claude surface areas
• Serve as a thought partner, enhancing customers' knowledge of Claude products and driving awareness of new products
• Develop and execute change management strategies to drive end-user adoption and maximize value
• Prioritize across account business units and workstreams, building programmatic motions

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level
• Understanding of leading organization-wide change or adoption programs for products requiring C-suite sponsorship
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner
• Passion for AI and interest in responsible development of advanced systems

Benefits:

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space

Logistics:

• Annual salary: $200,000-$265,000 USD
• Minimum education: Bachelor's degree or equivalent
• Required field of study: Relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: 25% office time
• Visa sponsorship: Available