Description
Freshworks is looking for a Lead - Cybersecurity to sit at the intersection of Cybersecurity, customer trust, and go-to-market. This role involves communicating complex cloud architecture and security posture to customers, building scalable systems, creating repeatable playbooks, and driving automation.
Responsibilities:
- Own the end-to-end experience of how Freshworks communicates its security story to the market
- Build scalable systems, create repeatable playbooks, and drive automation to reduce manual work
- Communicate complex security topics clearly and concisely to technical and non-technical audiences
- Work across time zones and adapt to shifting schedules when customer needs require it
Qualifications:
- 4-10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning
- Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models
- Proven ability to communicate complex security topics clearly and concisely
- Experience driving automation or process improvement in a security operations or GTM context
Technical Skills:
- Cloud security architecture and operations, with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub)
- Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management)
- Working knowledge of SaaS security models, multi-tenant architecture, and shared responsibility frameworks
- Familiarity with security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta)
Certifications (Nice to have):
- CISSP (Certified Information Systems Security Professional)
- AWS Security Specialty or AWS Solutions Architect
- CISM (Certified Information Security Manager)
- CompTIA Security+ or equivalent foundational certification
Soft Skills:
- Executive-level communication: ability to distill complex security topics into clear, confident narratives
- Cross-functional influence: skilled at building alignment across Security Engineering, Legal, Product, Sales, and Customer Success without formal authority