Description
We are seeking a Clinical Operational Lead to join our team at Circle Integrated Care in Bedford. This is a full-time role for 37.5 hours a week, with a flexible shift pattern. The successful candidate will be responsible for maintaining an advanced clinical caseload, acting as a senior clinical decision-maker, and supporting the day-to-day operational management of clinical services.
Responsibilities:
- Maintain an advanced clinical caseload across virtual and face-to-face settings, providing expert assessment, diagnosis, and management of complex MSK conditions.
- Act as a senior clinical decision-maker, supporting clinicians with complex patient management and pathway decisions.
- Support the day-to-day operational management of clinical services to ensure effective service delivery and achievement of operational objectives.
- Utilise Business Intelligence (BI) dashboards and operational reporting tools to monitor service performance and identify trends.
- Act as a point of contact for Patient Advice and Liaison Service (PALS) issues, complaints, and patient concerns.
- Support service redesign, pathway development, and transformation programmes to improve patient outcomes and operational effectiveness.
Requirements:
- Registered healthcare professional with current professional registration (HCPC, NMC or equivalent).
- Strong Musculoskeletal (MSK) clinical background with advanced clinical assessment and decision-making skills.
- Significant experience in clinical service delivery within a healthcare environment.
- Experience in operational leadership, service management, or team leadership.
- Strong understanding of patient pathways, referral management, and Referral to Treatment (RTT) standards.
- Experience using clinical systems such as SystmOne, EMIS, eRS, or equivalent.
- Ability to interpret, analyse, and act upon service performance data.
- Excellent communication, influencing, and stakeholder management skills.
- Strong organisational, problem-solving, and decision-making abilities.
Salary and Benefits:
- Up to £60,000 per year (depending on level of experience, training, and qualification)
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools, and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities