Description
This is a remote position, and candidates from across the EMEA region are being considered.
The Customer Success Architect (CSA) team is a distributed team of domain experts in Kubernetes, Cloud Native technologies, and networking. The team is the primary point of contact for customers to realize value with Cisco's Isovalent Enterprise Platform. CSAs engage daily with customers, providing leadership and vision to ensure they are running reliable production workloads.
Responsibilities:
- Help customers be successful with Cilium Enterprise
- Engage with assigned customer accounts to accelerate their value realization by designing, implementing, and guiding production rollouts
- Build deep technical relationships with key customer stakeholders and be a trusted advisor
- Conduct workshops for customers on existing and new product capabilities
- Collaborate with engineering and support teams to unblock customer issues
- Create workshops, training materials, reference architectures, and product documentation to provide additional value to customers
Minimum Qualifications:
- 4+ years of experience in advanced Kubernetes architectural components and their relationships
- 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments
- Proven experience with at least one major cloud provider (AWS, Azure, or GCP)
- Demonstrated ability in networking knowledge, including in-depth experience with Kubernetes networking
Preferred Qualifications:
- Knowledge of guidelines for operating systems security and their application in cloud-native technologies
- Experience embedding monitoring in designed solutions and understanding the pillars of observability
- Experience designing enterprise-grade Kubernetes-based systems
- Experience with Cisco Application Centric Infrastructure (ACI)
- Familiarity with automation tools and technologies for repetitive tasks
- Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape
- Ability to make informed recommendations for cloud-native solutions based on technical and business needs
- Additional language skills in German, French, and/or Arabic