Customer Service Representative

We have a fantastic opportunity for a Customer Service Representative to join our team in Baulkham Hills.

In this role you will ensure that you perform your duties in an efficient and timely manner. This includes answering phone calls and emails, processing orders and transactions, responding to customer questions and complaints, resolving issues, and answering questions about Valvoline products or services.

How You Make An Impact (Job Accountabilities)

• Answering inbound phone calls and providing phone support for the business including providing price and availability of stock to customers
• Providing first resolution customer service to Valvoline’s customers
• Retrieving PO’s and uploading invoices to customer portals as required
• Responding to email orders and enquiries from customers in a timely manner
• Offering current promotions to customers to increase product range
• Processing sales accurately and liaising with branch customer service, warehouses, accounts team, sales team, and technical teams
• Assisting customers to determine the ETA of orders and delivery
• Processing distributor and normal credits in a timely manner
• Price variation request (PVR) processing for the company, override orders and second approval for pricing daily
• Data entry for stock take count sheets and variance updates

What You Bring to the Role

• Minimum 2 years of customer service experience
• Great communication and organisation skills

Competencies Desired

• A proactive and positive attitude with the ability to use initiative
• High attention to detail and ability to complete multiple tasks simultaneously
• The ability to quickly reach an understanding of customers’ requirements and provide a solution accordingly
• Previous phone-based customer service experience will be highly regarded
• Ability to function constructively within a team environment
• A strong work ethic with a dedicated sense of achievement
• The ability to be computer savvy, including proficiency in Microsoft Office applications, particularly Word and Excel

Benefits Of Joining The Valvoline Team

• Competitive Remuneration Package: Generous base salary + 12% super + bonus incentive program & 20% annual leave loading
• Wellbeing: 2 paid wellness days per year & access to our Employee Assistance Program
• Recognition Programs: Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly
• Endless Opportunities: Global career opportunities, ongoing training & development & access to LinkedIn Learning