Description
We are seeking a Manager, Center of Excellence to join our team at Gong. As a Manager, Center of Excellence, you will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other.
The Gong Center of Excellence (CoE) is Gong's internal proof point that our own product runs our revenue engine. The CoE sits within GTM Ops and the AI Acceleration team and owns instance governance, workflow design, product feedback, and first adoption of every new Gong capability.
Responsibilities:
- Own and execute CoE projects across five buckets of work: instance governance, GTM process design and optimization, product feedback and roadmap influence, customer zero and revenue enablement, AI acceleration for the GTM function.
- Build and maintain governed workflows in Gong: deal boards, smart trackers, engage flows, and automated plays (custom agents), with clear ownership and documentation for each.
- Manage projects and conversations with product, cross-functional partners, and customer zero test groups.
- Develop referenceable assets, including Gong on Gong case studies, process documentation, and workflow snapshots.
- Contribute to the CoE's quarterly point of view on product direction, competitive landscape, and instance health.
- Drive instance governance standards.
- Own various GTM persona workflow mapping.
Qualifications:
- Prior experience using Gong as an end user or administrator strongly preferred.
- 3-5+ years in revenue operations, sales operations, or a related GTM function, with direct experience in SaaS.
- Track record of owning a project from scoping through execution without heavy oversight.
- Strong technical aptitude: comfortable working across Salesforce, Gong, various LLMs, and workflow or automation tools.
- Data-driven mindset with the judgment to know when a process is worth scaling and when it isn't.
- Strong written communication skills.
- Comfortable operating with ambiguity in a small team with a large mandate.
Perks & Benefits:
- Medical, dental, and vision plans.
- Wellbeing Fund - flexible wellness stipend.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program.
- Education & learning stipend.
- Flexible vacation time.
- Paid parental leave.
- Company-wide recharge days each quarter.
- Work from home stipend.