Description
We are seeking an AI Engineer to join our Customer Success team at Samsara. As an embedded AI Engineer, you will design, build, test, deploy, and maintain agentic solutions that power our Customer Success motion.
About the Role: Our Commercial Customer Success team supports hundreds of customers who rely on our platform to manage their fleets, equipment, and operations. You will build AI agents that help customers achieve value quickly, identify and mitigate risk, and continually find new ways to utilize our platform.
Responsibilities:
- Design, build, test, deploy, and maintain agentic solutions that power our Customer Success motion
- Own the full lifecycle of AI agents, from initial prompt to production and iteration
- Integrate with external systems, such as Salesforce and our platform
- Write clean Python code that the team can maintain
- Define success criteria and evaluation frameworks for AI agents
- Monitor agent performance in production and detect drift
- Update agents continuously as our product and playbooks evolve
Requirements:
- Hands-on experience building and maintaining production LLM-based agents or automations
- Python proficiency and experience connecting AI to external systems
- Discipline to define success criteria before building
- Genuine curiosity about Customer Success workflows and customer problems
- Intellectual honesty about AI capabilities and limitations
- 3+ years of software engineering experience, with at least 1 year working with LLMs or AI agents
- Experience in a B2B SaaS environment
Nice to Have:
- Direct experience with Anthropic Claude or similar LLM APIs
- Background working with or alongside a Customer Success or Revenue Operations team
- Experience building regression test suites or eval frameworks for non-deterministic AI systems
- Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms
Compensation: The annual base salary range for this position is $105,910 - $160,200 USD.