Description
We're looking for a Sr/Vice President of Corporate Communications to own and evolve Freshworks' narrative in the market globally, across every channel, and at every altitude.
This is a rare seat: one where you're expected to think in long-term story arcs and get in the weeds on a Reddit thread or a niche IT newsletter. You'll partner directly with the C-suite, run a high-performing global team, and set the omnichannel communications strategy that fuels our growth among agile enterprises and IT leaders worldwide.
Responsibilities:
- Communications Strategy & Narrative: Define and scale the Freshworks corporate narrative across earned media, executive communications, social channels, influencer programming, content, and emerging LLM/AI search surfaces.
- Omnichannel Execution: Lead a modern press office program that earns coverage in Tier 1 business and trade outlets while also driving engagement in niche communities.
- AI & Modern Communications: Bring a forward-looking perspective on how communications is evolving , particularly the growing role of LLMs as a discovery and search layer for B2B buyers.
- Issues Management & Crisis Communications: Serve as the communications lead on Freshworks' Escalation Response Team, proactively identifying risk, setting strategy, and driving execution on reactive moments.
- Measurement & Reporting: Build a sophisticated measurement framework that tracks not just coverage volume, but message pull-through, audience awareness shifts, and contribution to pipeline and LLM influence.
- Team Leadership & Cross-Functional Alignment: Lead, develop, and inspire a global team of communications professionals across earned media, executive comms, and social that spans US, APAC, and EMEA.
Qualifications:
- Experience: 15+ years in corporate communications, with 5+ years leading a global function at a B2B technology company.
- Skills & Perspective: Fluent in omnichannel storytelling, media savvy with real relationships, social channel expertise, AI-native communications, sophisticated measurement methodology, strong executive presence, and a bias toward creative, unconventional thinking.
Additional Information:
- We're committed to building a workplace that reflects the diverse world we serve.
- The annual base salary range for this position is $290,000 - $360,000 Base Salary.