Description
We are seeking an experienced Head of Service Delivery to lead the end-to-end London Secure Data Environment Research Service. The London SDE is a jointly owned resource for London, bringing together linked, de-identified health and care data in a secure environment to support discovery, service improvement and research for public benefit.
You will own the researcher journey from first enquiry and feasibility through governance, onboarding, data delivery, analysis support and study completion. Working across the NHS, universities, life sciences and technical partners, you will turn complex user needs into clear data, analytics and platform requirements,and translate technical constraints into practical advice.
This is a senior leadership role for someone who combines research-data expertise with outstanding delivery discipline. You will oversee a diverse portfolio, manage risks and resources, improve service standards, lead senior colleagues and build trusted relationships across London. You will champion strong governance, transparency and meaningful patient and public involvement.
You will bring substantial experience of complex research, data or digital services; confidence working with real-world health data, clinical informatics and feasibility assessment; and the ability to lead through ambiguity while keeping users, quality and public benefit at the centre.
Main duties of the job
- Provide senior ownership of the end-to-end London SDE Research Service, ensuring researchers, life sciences partners and NHS organisations receive a clear, consistent and responsive service.
- Translate service-user requirements for data, analytics and platform capability into clear technical requirements, and translate technical constraints into practical advice.
- Lead continuous improvement of service delivery methods, data advisory practice, researcher support standards and portfolio oversight.
- Maintain safe, governed access to linked, de-identified health and care data while strengthening transparency, public trust and patient and public involvement.
- Identify delivery risks and operational constraints, develop mitigations and ensure the service remains aligned to the London SDE business plan.
Benefits
- Career development, flexible working and wellbeing
- Staff recognition scheme
- Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities