Description
We are seeking a Senior Customer Success Manager to join our team. As a Customer Success Manager, you will work closely with our customers to understand their unique challenges, advise on how to customize Samsara for their needs, and become their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
- Orchestrate renewal-focused business reviews with customers
- Deeply understand the Samsara platform's capabilities and explain them to businesses
- Mitigate escalations and resolve customer issues
- Provide excellent customer service throughout the service cycle
- Champion, role model, and embed Samsara's cultural principles
Requirements:
- 2-5 years of experience in a Customer Success, account management, or consulting role
- SaaS experience preferred
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Bachelor's degree from a 4-year institution
- Spanish and English fluency
- IA tools fluency (Claude/Pilot/Gemini, others)
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity