Strategic Program Manager

As a Strategic Program Manager at Gusto, you will play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment.

You will partner closely with executive leadership across Customer Experience, Product, Engineering, Data, Design, and Operational Teams.

Your work will demand a deep customer obsession, strategic foresight, meticulous attention to detail, and a highly creative approach to problem-solving.

Responsibilities:

• Lead and drive high-priority, cross-functional programs for Gusto, taking full ownership for their success or failure.
• Develop and manage comprehensive program and project plans, charters, and roadmaps for initiatives that interface with Product, Engineering, and Customer Experience.
• Expertly identify frameworks and design principles for programs that will generate success, and propose new, creative, and effective solutions.
• Collaborate with Engineering, Product & Design, and Business Technology teams to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions.
• Distill complex technical concepts into clear, actionable updates for stakeholders at all levels.

Requirements:

• 8+ years of experience in program management, operations, and/or project management roles, with a proven track record of executing large-scale, complex projects spanning multiple stakeholders and organizations.
• Aptitude for understanding technical workstreams, engineering requirements, and how products/features map to operational needs for launch and change management; experience with AI-driven programs is required.
• Strong understanding of service design principles and methodologies.
• Stakeholder and project management mastery, with a proven ability to drive clarity, recommendations, and alignment amidst competing interests and complexities.
• Insightful quantitative analysis skills, paired with strong critical thinking and sound business judgment.
• Deep empathy and obsession for our small business customers.
• Strong desire for continuous process improvement and a passion for driving efficiency, with demonstrated examples of leveraging AI.
• Executive presence and exceptional ability to influence cross-functional, senior leaders and drive change.
• Comfortable analyzing, questioning, and leveraging data to inform decisions.
• Strong verbal and written communication skills, as well as data visualization and presentation skills.
• Proficiency in program management software like Asana, Notion, Airtable, and JIRA.
• Experience with Excel/Google Sheets and Gsuite is strongly encouraged.

Compensation: The cash compensation amount for this role is $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York.