Multi Site Manager (m/f/d)

We are seeking a Multi Site Manager to join our team in Düsseldorf, North Rhine-Westphalia, Germany. As a Multi Site Manager, you will be a true brand ambassador, reflecting the values of Charlotte Tilbury. You will be responsible for achieving and exceeding targets, motivating the team, and ensuring seamless daily operations at the counter.

Responsibilities:

• Drive business results in-store to meet and exceed targets and performance metrics
• Conduct store visits across all sales locations
• Support the Multi Site Business Manager and other areas as needed
• Foster team development and support employee further training
• Lead and manage a team
• Collaborate with the Business Manager to set individual and team sales goals and communicate with Retail Artists to agree and achieve business objectives
• Excel as a specialist among retail brands through entrepreneurial spirit and genuine enthusiasm, engagement, and interest in the company's services
• Lead by example to promote outstanding customer service and experiences
• Coach and provide feedback to the team to ensure achievement of Charlotte Tilbury's standards in service and makeup artistry
• Seize opportunities to extend exceptional customer service beyond the in-store experience and expand the customer database for direct marketing purposes
• Implement individual and team development plans, conduct regular reviews to foster mutual feedback and coaching
• Develop a positive and cooperative team culture in-store through team meetings and a partnership-based leadership style
• Propose plans, events, and other initiatives to increase business success
• Ensure flawless visual merchandising, cleanliness of the counter, and hygiene standards
• Maintain a impeccable appearance and inspire team members to present themselves at their best

Requirements:

• Experience in retail management
• Ability to conduct store visits across all sales locations
• Supportive and collaborative approach
• Strong team leadership and management skills
• Passion for the cosmetics industry
• Business acumen
• Experience in personnel management
• Strategic planning expertise

Benefits:

• Structured induction programme – Charlotte's Magic Academy
• Career development opportunities
• Exclusive access to new product launches
• Additional benefits such as life insurance, birthday leave, sales incentives, and more