Global Operations Associate

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it.

The role of the Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. As an Operations Associate, you will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget.

Responsibilities:

• Ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Satisfy internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Coordinate day-to-day logistics operations with internal and external partners
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports)

Requirements:

• BA/BS Degree or completed professional training as forwarding agent
• 1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
• Fluent in German and English (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management, prioritization, and task management
• Attention to detail
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• A 'compliance first' attitude

What we offer:

• An opportunity to contribute to one of the fastest-growing companies
• Lunch food delivery 4 days a week
• Health insurance: employee contribution part is covered by Flexport
• 25 paid vacation days
• Equity program: every team member becomes a shareholder
• Employee Assistance Program
• Parental leave benefit