Description
We are seeking an organised and compassionate Patient Service Representative to join our healthcare team at Intermountain Health. As a Patient Service Representative, you will serve as the first connection between Intermountain and patients, embodying our values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
The role involves reviewing quality reports, managing data, and making outreach calls to help close care gaps and support quality measures. Key responsibilities include:
- Verifying data accuracy and documenting findings in the Electronic Health Record (EHR)
- Coordinating follow-up needs with clinic teams
- Supporting preventive care and chronic disease management initiatives
- Providing courteous and professional connections with patients over the phone, in person, or via secure messaging
- Scheduling patient appointments and registering patients
- Obtaining copies of insurance cards, forms of ID, and signatures on required forms
- Assisting patients in completing necessary forms and educating them on financial assistance
The ideal candidate is detail-oriented, comfortable working with quality metrics and reports, communicates effectively, and can work independently while collaborating with providers and care teams.
Posting Specifics:
- Pay Range: $18.31 - $23.80 depending on experience
- Benefits Eligible: Yes
- Shift Details: Full-time, 40 hours per week, Monday - Friday 8:00am - 5:00pm
- Additional Details: Medical Assistant experience is strongly preferred
Minimum Qualifications:
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications:
- One year of customer service experience involving interactions with customers in person and by phone
- Billing and collections experience
- Computer literacy in using electronic medical records (EMR) systems and other relevant software
- High school diploma or GED preferred
- Multilingual
Physical Requirements:
- Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs
- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy
- Position may require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic