Pharmacy Manager

At CVS Health, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities.

As a Pharmacy Manager, you will:

• Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
• Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
• Support safe and accurate prescription fulfillment by following,and directing the pharmacy team to follow,pharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contribute to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same
• Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize
• Support the effective management of pharmacy inventory by following,and coaching the pharmacy team to follow,all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
• Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalate issues or concerns to the Rx DL for additional support if/as needed
• Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure
• Oversee Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; deliver annual performance reviews and close gaps as needed
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate and oversee the writing of the pharmacy schedule
• Regularly review business reporting for operational insights and develop action plans to close gaps, including but not limited to workflow, service, patient care, and compliance
• Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action
• Maintain relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seek opportunities to expand knowledge to better support patients
• Support access to care and help improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empower the pharmacy team to provide holistic care at every step in the patient care journey
• Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Required Qualifications:

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1-2 years of experience as a Pharmacist

Essential Functions:

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: ability to concentrate on a task over a period of time, ability to pivot quickly from one task to another to meet patient and business needs, ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: actively look for ways to help people, and do so in a friendly manner, notice and understand patients' reactions, and respond appropriately
• Communication Skills: use and understand verbal and written communication to interact with patients and colleagues, utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
• Physical Demands: be mobile and remain upright for extended periods of time, lift, scan, and bag items, reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items, move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm, extend hand(s) and arm(s) multiple directions to place, move, or lift items, control precision; quickly adjust machines to exact positions, stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist, close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts, occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.