QVB - Flagship Assistant Manager

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Delegate to your management team to achieve the needs of the customer and the store.
• Think creatively to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
• Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Skills, Knowledge & Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
• Teamwork: Consently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment, through the development of your team.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Benefits

• 50% discount on Lush products
• Profit-based bonus
• Paid day off for your birthday
• Employee assistance programme
• A progressive work environment that celebrates diversity