Customer Service Supervisor

We are seeking an experienced Customer Service Supervisor to lead customer service operations supporting global B2B customers and business partners across international markets.

As a Customer Service Supervisor, you will oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

Key responsibilities:

• Provide leadership and influence work groups to enhance operational effectiveness
• Supervise the development and implementation of process improvements
• Manage a Customer Service team, assign tasks, and ensure accountability for team activities and results
• Lead projects aligned with business strategies and ensure objectives and deadlines are met
• Participate in corporate programs and uphold 3M's values and ethical standards

Requirements:

• Minimum 5 years of experience in similar roles and 3 years in leadership positions
• Skilled in engaging, influencing, coaching, and leading cross-functional teams
• Excellent at multi-tasking, communication, and presentations under time constraints
• Results-driven with a customer-first mindset and strong process and execution abilities
• Fluency in English (C1 or above)