Description
At Soho House Mumbai, you will lead our security team in ensuring that our House remains a space where members and guests feel completely at ease, protected, and welcomed at all times.
Responsibilities:
- Lead and guide the security team across daily operations and shifts, setting the standard for professionalism and discretion
- Ensure seamless access control for members, guests, visitors, and vendors, in line with House standards
- Maintain a constant, unobtrusive awareness of the environment to ensure safety without disrupting the member experience
- Oversee CCTV monitoring, patrol routines, and all security systems with precision and responsibility
- Act as the calm first responder in any incident, emergency, or sensitive situation, ensuring swift and composed resolution
- Prepare clear, accurate incident and shift reports, maintaining complete confidentiality at all times
- Work closely with Front of House and Operations teams to ensure smooth coordination during peak periods and events
- Support training and development of the security team, fostering a culture of attentiveness, respect, and service mindset
- Liaise with external authorities when required, representing the House with professionalism and discretion
Requirements:
- Prior experience in security supervision, ideally within luxury hospitality, premium clubs, or high-end environments
- A calm, composed presence with the ability to manage situations with discretion and authority
- Strong observational skills and instinctive awareness of people and environment
- A natural leader who leads by example rather than instruction
- Excellent communication skills with a respectful and service-oriented approach
- High levels of integrity, confidentiality, and professionalism
- Ability to remain grounded and decisive in high-pressure situations