Description
We are seeking a Technical Architect to join our Field Service Professional Services team. As a Technical Architect, you will design and manage the delivery of complex Salesforce solutions for our customers. You will collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
Responsibilities:
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives
- Champion an AI-first delivery methodology, utilizing advanced AI tools and agentic evaluation frameworks
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards; lead code reviews during projects
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Travels to client sites for projects, estimated 50-75%
Requirements:
- Degree or equivalent proven experience required
- 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
- Expert level understanding of End-to-End Field Service Implementation
- Good understanding of the Salesforce product suite, including Sales, Service, Marketing, and Community Clouds
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Experience with platform security capabilities (TLS, SSL)
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Active Salesforce certifications or ability to achieve relevant certifications upon hire