Enterprise Services Engineer

At Tanium, Enterprise Services Engineers (ESEs) play a crucial role in serving customers as hands-on technical experts for remote and on-site engagements.

You will work in a highly collaborative environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers.

ESEs contribute to customer success by operating and maintaining the Tanium platform and its modules to achieve customer-specific outcomes in Operations, Risk, Compliance, Asset, and Security.

Responsibilities:

• Work closely with customers to operationalize, administer, and maintain the Tanium Platform
• Identify opportunities for customers to get greater value from the Tanium platform
• Address customer needs through effective verbal and written communication
• Identify and assign tier 3 support cases to Technical Support Engineers
• Conduct daily health checks on assigned accounts
• Contribute to and track activity reports
• Document best practices and Play Book entries
• Collaborate with Customer Success Managers on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

Requirements:

• Bachelor's degree or equivalent experience required
• Active Secret clearance required
• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate effectively
• Broad knowledge across several technical domains, including Endpoint Security, Endpoint Support/Troubleshooting, Incident response, Systems Management, Systems Administration, Software Engineering, and Utility Scripting

Benefits:

• Annual base salary range: $115,000 to $175,000
• Equity awards
• Medical, dental, and vision plan
• Family planning benefits
• Health savings account
• Flexible spending account
• Transportation savings account
• 401(k) retirement savings plan with company match
• Life, accident, and disability coverage
• Business travel accident insurance
• Employee assistance programs
• Disability insurance
• Other well-being benefits