Description
Shape thriving communities. Solve complex challenges. Build your housing career at Islington.
At Islington Council, we're committed to delivering some of the best housing services in the country while creating a more equal borough for everyone who lives here.
We're looking for talented and motivated housing professionals to join our Housing Operations team as Senior Housing Officers. Whether you're already working at this level or looking to take the next step in your housing management career, this is an opportunity to develop your expertise, broaden your experience and make a genuine difference to residents' lives every day.
As one of London's largest social landlords, we offer the scale, variety and complexity that housing professionals seek when looking to grow their careers. No two days are the same, and you'll be responsible for making decisions that have a real and lasting impact on the communities you serve.
As a Senior Housing Officer, you'll play a key role in delivering a first-class housing management service, building strong relationships with residents and helping to create safe, sustainable and thriving neighbourhoods.
This is a highly visible, community-based role where you'll spend much of your time out on estates, visiting residents, carrying out inspections and working with partner agencies to resolve issues and improve outcomes. The role offers a unique combination of customer service, investigation, case management and neighbourhood working, providing excellent exposure to a wide range of housing disciplines.
Responsibilities:
- Building strong communities:
You'll take ownership of a designated housing patch, developing positive relationships with residents and ensuring that tenancies are sustained wherever possible. Through regular estate inspections, home visits, resident meetings and local engagement activities, you'll be a visible presence within the community and help ensure residents feel listened to and supported.
- Managing complex and rewarding casework:
This is a role that offers genuine variety and challenge. You could be supporting a vulnerable resident to access services, investigating reports of anti-social behaviour, responding to safeguarding concerns, addressing tenancy breaches or working with partner agencies to resolve complex neighbourhood issues.
- Developing specialist housing knowledge:
You'll gain valuable experience across a wide range of housing management functions, including:
- Tenancy management and tenancy sustainment
- Anti-social behaviour, safeguarding and domestic abuse casework
- Housing law, enforcement and court-related proceedings
- Fire and building safety compliance
- Resident engagement and neighbourhood management
- Complaints and complex case resolution
- Multi-agency partnership working and community support
Requirements:
- You'll be a strong communicator with a customer-focused approach, the confidence to manage complex cases and difficult conversations, and the ability to balance competing priorities.
- You'll be resilient, solution-focused and committed to delivering excellent services for diverse communities.
Benefits:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
- Learning and development opportunities to maximise your potential
- Competitive pay and a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!