Description
We're seeking customer service agents to support J.W. Pepper, helping bands, choirs, and orchestras prepare for concerts in schools, churches, and community groups. You'll assist customers on the phone, email, and chat.
Qualifications:
- 1 year of customer service or support experience
- 1 year of call center or office experience
- High school diploma or GED preferred
- Technical skills: toggling between multiple browsers & systems, Outlook, Word, Excel, CRM systems
- Quick learner, independent worker
- Strong phone and verbal communication skills
- Active listening
- 18 years old
- Background check and drug screen required
- Fluent in English
Responsibilities:
- Address customer questions and concerns via phone, email, and chat
- Manage inbound calls efficiently
- Work without a script, maintaining call control
- Identify customer needs, provide solutions
- Access company resources accurately
- Identify upsell/cross-sell opportunities
- Support customer satisfaction and quality
- Multitask, switch tasks efficiently
- Complete training sessions
- Communicate effectively, build rapport
- Remain positive and professional
- Available at scheduled times
- Apply ethics, honesty, initiative, flexibility, responsibility, and confidentiality
- Cross-train as requested
- Maintain confidentiality and security
- Perform other duties as assigned
Required Skills/Abilities:
- Strong phone and verbal communication skills
- Active listening
- Customer focus and adaptability
- Composure in challenging situations
- Effective technology use
- Sitting, using hands, feeling, handling objects
- Vision and hearing abilities
Equipment Provided:
- Equipment shipped to you
- Reliable internet service and dedicated workspace required
Additional Information: Five Star Solutions values diversity, is an EOE/Veterans/Disabled/LGBT employer, and participates in the E-verify program.