Description
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good.
Giant Robots Labs is the experimental technology lab inside GovTech's Government Technology Office. We turn ambitious ideas into working products quickly, test them with real users, and operate the promising ones through prototype and limited beta.
As a Product Ops Specialist, you will run pilot intake, help decide which problems become pilots, clear the path to real users, own the operational side of limited beta, instrument pilots, keep the lab's context legible, build the lab's internal tooling and automation, design the lab's ways of working, hold the GovTech interfaces, prepare successful pilots for what comes next, notice when a pilot is drifting, run the lab's own measurement, help new people and new teams get productive, and experiment with the organisation itself.
You will thrive here if you would rather build or automate an operation than administer one, you are comfortable that the process does not exist yet and that part of your job is deciding how little of it we need, you enjoy the unglamorous blockers, you can hold an opinion about whether a product is working, and defend it with evidence, you are willing to say that a pilot should stop, you work comfortably with engineers and designers as a peer rather than as coordination between them, you are hands-on with AI tools and curious about what they make unnecessary, and you are energised by lean teams, broad ownership and problems that change shape every few months.
We are looking for someone with around 5 to 8 years in product operations, programme or product management, business operations, delivery or a similar role, in an environment where software actually shipped. You should have evidence you have built or materially changed how a team works, comfort with data, technical fluency sufficient to work closely with engineers, practical fluency with AI tools, clear writing, and a track record of high agency.
In return, you can expect a role defined by what the lab needs rather than by a fixed set of artefacts to produce, direct access to users, agency partners, stakeholders and decision-makers, real influence over which pilots start, continue and stop, freedom to automate your own work, a wide variety of problems and domains across the Singapore public sector, a lab that is willing to change how it organises itself based on evidence, and colleagues who own products end to end.
GovTech offers a holistic and market-competitive suite of perks, including leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements and trust that you will manage your own time to deliver your best.