Description
Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence to their end users via Adobe Experience Manager (AEM). As a Customer Success Engineer (CSE), you will partner with assigned customers to drive value realization, return on investment, and help them deliver on marketing goals.
CSEs interact with customers to understand business and technical requirements, build long-term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs. This role requires the ability to achieve a Top Secret security clearance, hands-on Linux experience, and front-end developer experience.
Key Responsibilities:
- Communicate consistently with clients throughout the contract lifecycle
- Help clients achieve their business objectives by guiding or finding resources to answer questions
- Work closely with account teams and collaborate with internal team members to ensure mutual objectives are met
- Support customer production websites and solve technical issues
- Lead all aspects of customer support to ensure timely closure of quality and security issues
- Partner with customers to drive their strategic roadmap through Adobe technology solutions
Requirements:
- Must meet eligibility requirements for obtaining Canadian Government Top Secret security clearance
- Working knowledge of Adobe's Experience Manager (AEM) and other DMA products
- Proficiency in public cloud offerings (AWS, Azure, GCP) cloud operations
- Experience with Command/Control and CI/CD tools
- Working knowledge of Linux, Apache web server, CDN, WAF, DNS, Java-based applications, Load balancing
- Front-end development experience with JavaScript and CSS
- Experience with operational monitoring tools (New Relic, Icinga, Splunk)
Nice to Have:
- Masters degree or other advanced education or equivalent experience
- Prior account management experience with Fortune 500 clients
- Knowledge of and experience with digital marketing technologies
- Prior experience with customer success in a SaaS or Managed Services company
- Experience in highly secure environments such as FSI vertical
Pay Range: The Canada pay range for this position is $127,100.00 - $165,000.00 annually.