Assistant Store Manager

As an Assistant Store Manager at Mejuri, you'll play a key role in delivering an exceptional retail experience and supporting the store leadership team with day-to-day operations.

Responsibilities:

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Accountable for mitigating internal, external and administrative loss of product.
• Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross-functional teams to resolve.
• Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
• Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
• Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
• Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand.
• Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Validate and participate in the successful integration of new talent to our store teams.
• Validate that team members are completing required instructor-led, on the job and self-study training.
• Ensure that store schedules are supported with high-quality and accurate inputs and uphold the standards of responsible live-week management.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.

Requirements:

• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
• Strong leadership skills with experience supporting, coaching, and motivating a team.
• Solid understanding of what great customer experience looks like and how to bring it to life on the floor.
• Excellent communication skills.
• Desire to work in a fast-paced, entrepreneurial environment.

Benefits:

• Comprehensive medical, dental, and mental health coverage.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Salary Range: $31 - $35 per hour