FCSD Zone Manager

Ford Business Solutions is looking for a FCSD Zone Manager to join their Ford Customer Service Team in Szentendre office.

Responsibilities

The FCSD Zone Manager will be responsible for the activities in Service & Parts Business in the zones, supporting the operations of dealers within the zone.

Genuine Ford parts revenue

• Manage day-to-day operations of dealers, ensuring timely and high-quality background for business partners
• Monitor and analyse dealers' parts and service performance metrics and implement strategies to achieve objectives
• Support dealers with initiatives to increase part sales and motivate them to keep high level of workshop efficiency and utilization
• Plan and implement Service marketing activities
• Protect parts-purchase loyalty
• Develop new businesses
• Conduct process improvement activities in the Service & Parts Business

Building relationships and support functions

• Establish and maintain strong relationships with workshops, addressing concerns and ensuring high level of service
• Provide feedback to the HUN FCSD Field Operations Manager about dealers' performance and other Aftersales projects
• Evaluate dealers' part sales performance in accordance with annual budget and objectives defined by part bonus programs
• Give practical advice to dealers' Aftersales & Parts Managers and MDs regarding parts sales channels and growth opportunities

Promotion and building customer trust

• Introduce and supervise process improvements in Service and Parts to maximize customer satisfaction and productivity
• Promote loyalty products and strategic sales tools, and support products market implementation

Supervision

• Control service standards and ensure dealers follow Company guidelines
• Ensure dealers permanently check repair quality and implement correction measures

Qualifications

• University or college degree
• At least three years of experience in marketing, sales, or service, preferably in the automotive industry
• Experience in sales or aftersales
• Excellent command of written and spoken English
• Excellent communication and presentation skills, along with strong organizational abilities
• Proactive, self-motivated, and collaborative team player
• Strong analytical and financial skills
• Valid Category B driving licence and willingness to travel by car within Hungary
• Proficiency in Microsoft Excel, Word, and PowerPoint

What you'll love about us:

• Being part of a fully supportive, collaborative, and dynamic team
• Hybrid working model with 4 days on-site
• Continuous challenges and great opportunities for professional development
• Shuttle bus service between local train station and office
• Cafeteria – Benefits package
• Discount for used car purchase and test driving days