Description
We are seeking a Technical Service Advisor to join our team. As a Technical Service Advisor, you will provide technology consulting to external customers and internal project teams. You will be responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs.
Responsibilities:
- Implement part or all of the technical solution to the client, in accordance with an agreed technical design
- Occasionally provide a detailed technical design for enterprise solutions
- Understand a broad spectrum of company technology to provide part or all of a detailed technical design which meets customer requirements
- Lead small to medium technical projects
- Work with and under the direction of the Project/Technical Manager and with customer nominated representatives
- Liaise with Solutions Architect as appropriate
- Provide technical support and input on the application of technology to a defined business segment
- Provide advice on solution and integration opportunities to defined segments
- Provide technical leadership on specific integration activities that are part of an engagement
- Provide planning and design support for the development of solution architectures that will be implemented in a multiple system environment
- Communicate across client community, and be viewed as adding value
- Demonstrate execution of the company strategy
- Contribute to knowledge tools and communities, and ensure project learnings are documented and shared
- Role model Knowledge sharing and re-use within practice or profession
- Proactively encourage membership and contributions of others to professional community
- Produce internally published material such as knowledge briefs, service delivery kit components or modules
- Participate in the selling process in C&I and work with sales/principals on pre-sales activities
Education and Experience Required:
- 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total)
Knowledge and Skills:
- Sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise
- Has led small team in delivery of a specific deliverable
- Has mastered at least one technical discipline with strong knowledge in at least three major technology areas
- Possesses advanced level of business, technical, or functional knowledge
- Ability to perform/drive resolution of problems on combinations and interactions of products
- Ability to apply technology and consulting to solve a client business problem
- Able to communicate and present complex issues with assurance and confidence
- Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements
- Owns and produces customer documentation
- Ability to translate technical details into concise and easy to understand written form
- Ability to write relevant components of a proposal document
- Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals
- Able to discuss requirements with a customer, and to challenge and clarify when appropriate
- From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver
- Able to advise the engagement owner about the risks associated with this work package
- Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery