Description
We are seeking a Senior Digital Product Owner - Digital Help & AI to join our team at Barclays. As a Senior Digital Product Owner, you will be responsible for owning and enhancing the Digital Help experience across the mobile banking app and digital channels, with a focus on self-service tools and customer support journeys.
You will work closely with Product Owners and Product Managers to deliver activities that improve how customers access help and support digitally. This role will support the launch and evolution of integrated AI capabilities, including new features within the app and AI-assisted experiences.
Your main responsibilities will include:
- Execution of market research to understand customer needs, pain points, and emerging trends
- Collaboration with stakeholders across departments and teams to generate innovative and feasible product ideas and prototypes
- Development of concepts and specifications for new products
- Evaluation of technical feasibility, legal compliance, and potential risks
- Monitoring of market trends and analysis of feedback from internal employees and target customers
- Management of comprehensive launch plans and technical deployments
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation
As a Vice President at Barclays, you will be expected to contribute to setting strategy, driving requirements, and making recommendations for change. You will plan resources, budgets, and policies, and manage and maintain policies and processes.
The ideal candidate will have:
- Experience identifying customer needs through data and research
- Proven ability to manage priorities, dependencies, risks, and milestones
- Strong analytical skills, with the ability to turn complex data into clear and concise insights
- Understanding of risk and control frameworks
- Ability to collaborate effectively with cross-functional teams
- Experience working within the financial services industry
Highly valued skills may include:
- Understanding of Generative AI and Agentic AI products
This role is based in Pune, India.