Adoption Strategist - APAC

We are looking for an Adoption Strategist to join our team in the APAC region. As an Adoption Strategist, you will design and run programs that drive corporate and mid-market customers to activate their core use case and expand into new ones.

Responsibilities:

• Build and deliver scalable enablement and activation programs that educate customers on best practices
• Develop deep product expertise across the entire ElevenLabs platform
• Proactively audit customer agents' prompts, configurations, and feature setup to identify gaps
• Track and drive key leading and lagging adoption metrics
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns
• Engage with external implementation partners and internal teams to unify adoption strategy across the customer journey

Requirements:

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or similar role
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption-focused programs from the ground up
• Strong analytical skills and ability to identify trends and opportunities
• Comfortable driving cross-functional outcomes without direct authority
• Experience managing a high-volume book of business at scale, mid-market or commercial segment
• Fluency in English and Mandarin

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend