Help Desk Analyst Tier 1

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with 700 serving at HQ and the remaining staff serving at offices worldwide. NCIS is responsible for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters.

As a Help Desk Analyst Tier 1, you will work on impactful projects for the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Responsibilities:

• Initiate and resolve service request/problem incidents
• Consult with users to resolve technical problems and answer queries
• Diagnose, identify, isolate, and analyze problems using historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience

Requirements:

• Active Secret clearance required
• 2+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Security+ CE certification
• High School Diploma; AAS preferred
• Onsite at Quantico, VA
• US Citizenship required

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid parental, military, bereavement, and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance