Airport Customer Service Agent

We are seeking an Airport Customer Service Agent to work at Aberdeen Airport, providing exceptional service to passengers and supporting airport operations.

Job Overview As an Airport Customer Service Agent, you will play a critical role in ensuring a smooth travel experience for passengers. You will be responsible for managing passenger queues, assisting with security procedures, and providing general customer support.

Responsibilities

• Manage passenger queues and flow control, including queuing systems
• Assist with passenger flow within the departure lounge, International Walkway, Arrivals, and gate areas
• Prepare passengers for security checks
• Assist with Central Search at peak times and undertake access control
• Handle varied passenger queries and provide general wayfinding support
• Assist the Passenger With Reduced Mobility service as required
• Report operational issues or events, failed service levels, asset or facility issues, and inadequate provision of flight information to the Terminal team
• Assist during periods of irregularity as directed by the Airport Duty Manager
• Exercise general vigilance around the Terminal building
• Promote the use of self-service check-in kiosks
• Manage the lost and found office, logging items, ensuring they are secure, and returning them to their owners
• Ensure all kiosk and common use check-in equipment is serviceable and engage with support contractors as required
• Provide First Aid support (training will be provided)

Requirements

• Right to work in the UK
• 5-year checkable employment/education history
• Willingness to work weekend shifts
• Excellent communication skills

Desirable Skills

• Excellent communication and interpersonal skills
• Flexibility
• Innovative approach
• Achievement-oriented
• High energy and drive
• Courteous and patient demeanor
• Security awareness

Benefits

• 24/7 GP support for you and your immediate family
• Mental health support and life event counseling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work, our innovative employee app