Application Support Engineer

Job Description

As an Application Support Engineer at FIC & Risk Technology, you will be part of Millennium's Information Technology organization, which is core to the health and growth of the firm.

What You'll Do

• Monitor and automate application, infrastructure, and cloud alerts, responding quickly to production issues.
• Maintain the stability, performance, and uptime of tools and applications owned by the team.
• Perform application and infrastructure monitoring, health checks, troubleshooting, and user support.
• Provide L2/L3 production support and take ownership of the production environment for key business applications.
• Identify improvement opportunities, assess business risk accurately, and help prioritize remediation efforts.
• Ensure outstanding issues are effectively handed over to other regions and followed through to resolution.
• Support releases and meetings outside standard working hours, including weekend and shift coverage when required.
• Build deep subject matter expertise and become a trusted point of contact for assigned applications and services.

What You Bring

• Experience partnering directly with portfolio managers and traders.
• At least 5 years of professional experience with Python, Unix/Linux shell scripting, and SQL.
• Strong problem-solving skills and the ability to troubleshoot complex application and infrastructure issues.
• A self-starting approach, with the ability to learn new concepts and technologies quickly.
• Demonstrated ownership and commitment to carrying tasks through to completion.
• Familiarity with DevOps tools and technologies, such as Docker, Kubernetes, Kafka, Maven, and AWS, is preferred.
• Experience supporting enterprise risk applications in a production environment is preferred.
• Interest in public cloud and serverless architecture is beneficial.