Coordinator, Ticket Operations

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as venue reseating initiatives, declined payment plans, and other department-wide operational projects.
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including adding new ticket products or offers, updating pricing and package details, and setting access permissions for users and agencies.
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by identifying and correcting broken links, reviewing purchase flows for accuracy, and partnering with Marketing to maintain current offers and messaging.
• Support all event weekend ticket operations needs, including event staffing coordination, ticket issue resolution and customer service, daily sales reconciliation, and final event reporting.
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Requirements

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.
• Must possess a valid driver's license in good standing and meet clean driving record criteria.

Benefits

NASCAR offers competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.