Description
Netguru is a trusted partner in digital commerce, empowering businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.
We are currently looking for a passionate and proactive IT Operations Team Coordinator. As an IT Operations Team Coordinator, you will be responsible for coordinating the IT operations team, ensuring smooth day-to-day operations, and implementing strategies to improve efficiency.
Salary:
- up to 16,500 PLN gross (Contract of Employment)
- up to 20,000 PLN nett (B2B Contract)
Tasks & Responsibilities:
- Ownership and subject matter expert for tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, Slack
- Conducting regular meetings with team members, assigning tasks, and consulting on their progress
- Monitoring happiness and atmosphere within the team, gathering, giving, and acting on feedback
- Taking care of team members' development and helping them get the most out of their potential
- Planning development budget and executing HR processes
- Connecting people with the company’s strategy, NG processes, and keeping them up-to-date with company news
Additionally, you will be responsible for more operational tasks such as:
- Managing day-to-day operations of the Service Desk Team at Netguru
- Ensuring set KPIs and SLAs are met to deliver the best quality of service to internal stakeholders
- Co-creating and monitoring policies and procedures for Service Desk Team
- Handling queries and escalations from stakeholders
- Managing and communicating change in the department and to the organisation
- Monitoring hardware stock, responsibility of orders, and EOL processes
- Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues
- Anticipating the impact of business decisions on team’s operations and taking appropriate action
- Handling cross-departmental cooperation when dealing with shared responsibility areas
Requirements
- Very good command of written and spoken Polish (min. C1) and English (min. B2)
- Experience in managing a team of at least 3-5 people
- Experience with tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, Slack
- Experience in working in an IT environment (working in an Agile environment is a plus)
- Experience in working with ITSM or similar framework
- Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now
- Experience in managing hardware asset registry for laptops, accessories, etc.
- Experience in working in a fast-changing company (e.g., software development organisation)
- ITIL Foundation Certificate
- Ability to motivate and grow your team
- Proactive and a good team player
- Experience managing macOS and Windows endpoints
Benefits
- Access to the WorkSmile platform offering benefits adapted to your preferences
- Multisport card, private health insurance package, life insurance, and hundreds of other options to choose from 15 categories
- PLN 175 monthly lump sum (ryczałt) for remote employees
- Discounts on Apple products
- Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions