Enterprise Solutions Engineer - Colombia

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

Responsibilities:

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Requirements:

• Passionate about AI, technology and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions and providing tailored support.
• Talent for identifying patterns that can be standardized and scaled.
• Strong empathy for customers, sales and product teams.
• Strong technical background to help customers architect integration between our solutions and their existing solutions.
• Experience working with customers.
• Proficiency in Python, with a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.
• Preferably based in São Paulo, Brazil.

Benefits:

• Innovative culture.
• Growth paths.
• Learning & development: annual discretionary stipend.
• Social travel: annual discretionary stipend to meet up with colleagues.
• Annual company offsite.
• Co-working: monthly co-working stipend if not located near main hubs.