Description
Some Careers Grow Faster Than Others. If you're looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Personal Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.
We are currently seeking a high calibre professional to join our team as BUSINESS DEVELOPMENT ASSOCIATE.
Roles & Responsibilities:
- Provide critical support to the sales team to achieve sales excellence
- Process post application & sales process with internal stakeholders to facilitate smooth delivery of customer service and sales
- Manage reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity and effectiveness of Mobile Sales
- Provide excellent customer services
- Provide support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance
- Provide assistance to the Sales team on SNAG items and support sale team in the fulfillment of the sales/customer needs
- Act as Customer interface with Service Delivery
- Ensure that customers' needs are met by ensuring that facilities are executed efficiently and accurately
Operational Excellence:
- Assist line managers to highlight process deficiencies and recommendations
- Contribute by active participation to identify work improvement to automate, centralize, migrate to ensure high efficiency in servicing customers
- Eliminate non-value added work without increasing risk to bank
- Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk
Qualifications & Experience:
- University/College Degree with 1 year work experience in relevant field
- Independent worker with the ability to multi-task, work under pressure and meet tight deadlines
- Excellent customer service orientation
- Good communication skill
- Strong capacity to handle details and workflow processes efficiently and effectively
- Strong competency in Microsoft Office (especially Word and Excel)
- Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage.