Description
AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments.
You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. As a Technical Account Manager (TAM), you will support customers across various industries, including Automotive, Financial Services, Energy, and Big Data, to gain the best value and service from AWS.
This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organisations ranging from start-ups to Fortune 500 enterprises. You will work with engineers and service teams to resolve issues and proactively help craft and execute strategies to drive customers' adoption and use of AWS services.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy and resilient.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.
Basic Qualifications:
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications:
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead