Collections Associate

Job Overview

The primary responsibility of the Collections Associate is to collect payments on outstanding Accounts Receivables. This role requires strong time-management and communication skills.

Responsibilities

• Collect on business-to-business accounts to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers via email and phone to secure outstanding balances.
• Perform account reconciliations as needed to resolve account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers to negotiate payment plans.
• Process customer credit card payments.
• Address credit card declines with customers.
• Respond to customer inquiries within 24-48 hours.
• Confer with management to determine additional actions for delinquent accounts.

Requirements

• High level of enthusiasm and pride in your work, with a strong ability to learn and see change as opportunities for improvement.
• Experience in a fast-paced, high-growth, global environment with process optimization.
• 2+ years of professional experience in Accounts Receivable and Collections.
• Strong communication, attention-to-detail, analytical, and multitasking skills.
• Strong customer service and creative problem-solving skills.
• Ability to work independently, prioritize tasks, and balance multiple projects in a dynamic environment.
• Proficiency in MS Office, G-Suite applications, and advanced Excel skills.

Nice to Have

• Flexibility to scale to different opportunities within the department.
• Positivity and a strong attitude.
• Experience in the SaaS/software industry.
• Experience with foreign currency and multiple international subsidiaries.
• Experience with Netsuite, Salesforce, and G Suite.
• Degree in Accounting, Finance, or Business.

Benefits

• Competitive pay based on performance.
• Health coverage for you and your family.
• Flexible locations and schedules.
• Generous vacation days.
• Matching up to $2000 for financial donations and service.
• Up to 40 hours for volunteer projects.
• Minimum of 16 weeks of parental leave.