Description
Join Hewlett Packard Enterprise as a Remote Technical Support Engineer (Graduate) and help drive continued success globally. You will deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels.
Responsibilities:
- Deliver remote technical support to customers, partners, and HPE employees
- Troubleshoot and resolve incidents on various HPE technologies
- Collaborate with experienced team members and escalate more complex issues when necessary
- Document case summaries and resolutions, contributing to HPE's Knowledge Management System (KMS)
- Understand both the technical issue and its impact on the customer's business, and communicate accordingly
- Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems
- Continuously build knowledge on HPE technologies, tools, and processes
- Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
- Collaborate across technical, service delivery, and sales teams to help deliver a positive customer experience
Requirements:
- Recently completed a Bachelor's or Master's degree in IT, Computer Engineering, or a related field
- Excellent communication skills in English and Turkish (written and spoken)
- Strong interest in troubleshooting and solving technical problems
- Good analytical thinking and ability to approach problems in a structured way
- Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses
- A problem-solving mindset and interest in delivering exceptional customer support
- Comfortable working in a dynamic, international, and remote-first environment
- Able to handle pressure and prioritize tasks effectively
- A collaborative team player with a proactive attitude and eagerness to learn
- Basic understanding of computing, storage, or peripheral systems is a plus
Preferred skills:
- Curiosity for emerging technologies and a desire to grow in the IT support space
- A commitment to providing outstanding service and a strong sense of accountability
- Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
- Motivation to build a career in a global tech company
- A collaborative spirit and strong interpersonal skills
- Comfort with working in hybrid or fully remote environments
Technical knowledge:
- Basic server hardware and computer architecture and/or HPE Proliant technologies
- Linux fundamentals, particularly Red Hat/Suse-based environments
- Virtualisation concepts such as VMware, HPE VME or Simplivity
- Networking fundamentals such as TCP/IP, DNS, VLANs and general network troubleshooting
- Storage fundamentals including RAID, SAN and basic data storage concepts
- Basic understanding of backup and recovery concepts
- Familiarity with troubleshooting hardware and software problems
- Basic scripting or automation knowledge would be an advantage
- Awareness of cloud, hybrid cloud or container technologies would be a plus
Benefits:
- Initial extensive onboarding to support you with adjusting into the role
- Ongoing learning and development throughout the duration of the program
- Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
- Competitive salary and great benefits
- Great work-life balance including hybrid working and Wellness Fridays initiative