FBS Dir, Claims Ops & Support Services

FBS – Farmer Business Services is part of Farmers Insurance operations, partnering with Capgemini as the Employer of Record.

This position provides strategic and operational leadership for a large nearshore and offshore claims support organization, accountable for standing up, scaling, and stabilizing a multi-location claims operational support model.

Key Responsibilities:

• Sets and executes overall strategy by aligning priorities, service models, and outcomes to business needs and enterprise objectives.
• Leads a large nearshore and offshore organization by providing direction across varied teams while ensuring consistent execution, engagement, and people management practices.
• Oversees and integrates multiple, distinct claims support teams, with accountability for transitioning work across locations and owning stabilization.
• Establishes performance measures and operating standards, monitors results, identifies risks and opportunities, and leads initiatives to improve efficiency, quality, and service effectiveness at scale.
• Partners with cross-functional stakeholders to align priorities and resolve trade-offs, while managing budgets and exercising cost stewardship across assigned operations.

Requirements:

• +7 years of experience required in a similar role in Claims Operations for an American Insurance Company (MUST)
• US P&C Experience is a MUST, + experience in estimating (general knowledge) MUST
• Full English Fluency
• Focus on Claims Experience: Quality and productivity, Metrics, analytics, team performance
• Team Size Experience: Over 150 people team
• Expected working hours: 6:30pm-3:30am India standard Time (Overlapping with US/Mexico Operations - Hybrid Model in Pune)

Technical & Business Skills:

• Power BI - Intermediate
• Excel - Intermediate
• Quickbase - Intermediate
• Leadership - Advanced
• Strategy - Advanced
• Operational Excellence – Advanced, Metrics, Drivers, Reporting
• Data Analysis, resource Allocation - Decision Making Skills (Autonomy)

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development