Description
iCapital is seeking a Senior UX Writer to enhance the user experience across the iCapital platform by crafting clear, engaging, and user-centered content across all products.
Responsibilities:
- Operate as both a hands-on contributor and a strategic leader.
- Create clear, consistent, and user-centered content that guides clients through complex application workflows, subscription and onboarding journeys.
- Drive content design leadership by shaping and evolving iCapital design system writing style guides, reusable patterns, and governance frameworks to ensure consistent, multi-language and multi-currency experiences across platforms.
- Guide content recommendation through design critiques, content reviews, and collaborative workshops.
- Ensure all content aligns with accessibility standards, regulatory guidelines, and plain-language best practices.
- Manage multiple priorities and deliver high-quality content solutions.
- Collaborate cross-functionally with the UX, Product, Legal and Compliance teams and business stakeholders to translate requirements into effective content solutions.
Qualifications:
- 7+ years of experience in UX writing, content design, or digital product content strategy
- Bachelor’s degree in English, communications, journalism, UX design, human-computer interaction, or a related discipline, or equivalent experience with financial services, or other regulated industries
- Demonstrated experience designing application flows, subscriptions, onboarding journeys, and user guidance for digital products
- Provide clear, user-focused writing for complex systems or enterprise applications
- Experience developing and building design systems, content standards, and governance frameworks
- Proficiency with collaboration and design tools such as Figma, Confluence, or similar platforms
- Strong stakeholder management and cross-functional collaboration skills
- Experience working in fast-paced product environments
- Familiar with accessibility standards such as WCAG 2.1 AA and inclusive design principles
- Experience working with AI-assisted content tools
- Experience working within legal, regulatory, and compliance review processes, collaborating closely with cross-functional teams to ensure designs meet approval requirements
Benefits:
- The base salary range for this role is $125,000 to $150,000.
- iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.
- Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
- Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.