Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel)

We are seeking an Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel) to join our team.

The successful candidate will be responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectives.

Key responsibilities include:

• Providing and processing information in response to customer's enquiries, concerns and requests
• Providing advice and solutions to resolve customer feedback cases and enhance customer satisfaction
• Handling and investigating escalated cases from colleagues or regulators
• Assisting in regular resources planning and allocation through roster management
• Implementing management's new business initiatives to enhance customer service standards and reputation
• Motivating, coaching and developing staff to ensure high performance and achievement of objectives
• Obtaining and maintaining licence as an individual insurance agent of Blue Cross with the Insurance Authority
• Directing and controlling sales plans, objectives and development of future sales strategies
• Analysing competitive products and selling techniques, market penetration and distribution channels
• Making recommendations on sales quotas

The ideal candidate will have:

• A university degree
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent
• Minimum 6 years' work experience in customer service call centre or frontline counter centre, with at least 2 years at managerial level
• Strategic, forward thinking, customer-oriented and result-oriented mindset
• Excellent judgment, problem-solving, decision-making and leadership skills
• Strong interpersonal and communication skills
• Good command of both written and spoken English and Chinese
• Proficiency in Microsoft Office and Chinese Word Processing

We offer a competitive salary and benefits package to the successful candidate.