Description
The Client Experience Management (CEM) team at BlackRock partners with client businesses and operational teams to address client servicing needs and improve the operational service offering.
As a Vice President within Client Experience Management, you will drive the day-to-day experience of institutional clients across Greater China, focusing on Hong Kong, Macau, and mainland China.
Responsibilities:
- Serve as a key point of contact for institutional clients across Greater China, addressing day-to-day servicing needs related to their portfolios and investments.
- Coordinate the timely and accurate delivery of client requests by partnering with various teams, including relationship management, onboarding, Legal and Compliance, and trade operations.
- Deliver a thoughtful client experience throughout each stage of onboarding, ensuring client needs are understood and addressed.
- Build trusted relationships with complex institutional clients and provide independent, responsive service support.
- Provide operational support to the sales process, including input on requests for proposals (RFPs) and pitch participation.
- Contribute to regulatory, platform, and client initiatives that affect service delivery or the broader client experience.
- Mentor junior team members and contribute to the team's knowledge sharing and overall development.
Experience:
- Five to ten years of client-facing experience, preferably within a multi-product investment management or financial services organization.
- Strong understanding of complex investment portfolios, associated operating models, and the operational activities required to support sophisticated institutional clients.
- People-management or mentoring experience is preferred, along with a collaborative, team-oriented approach.
- Demonstrated problem-solving and lateral-thinking capabilities, with an interest in developing innovative and practical solutions.
- Strong attention to detail and comprehension skills, with the ability to prioritize deadlines, operate effectively under pressure, and work independently while collaborating with the team.
- Strong relationship-building, written, verbal, and presentation skills, with fluency in English, Cantonese, and Mandarin.
- Commercially minded, with a strong understanding of the importance of risk management in client servicing and investment operations.
Benefits: BlackRock offers a wide range of benefits, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO).
Hybrid Work Model: BlackRock's hybrid work model requires employees to work at least 4 days in the office per week, with flexibility to work from home 1 day a week.