Description
As a Technician Specialist with John Lewis Partnership, you will install products such as furniture, kitchen appliances, sound systems, and TV sets into customers' homes as part of a 2-person delivery crew driving a 7.5-tonne vehicle.
You will also coach and develop other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.
In addition to your contractual pay, you will receive an Evening Premium of £3.25 per hour for any time worked between 18:00 - 22:00 and a Night Premium of £4.25 per hour for any time worked between 22:00 - 06:00.
Schedule Pattern: 4 days per week, 5-week rota with two shift patterns available:
- AM shift: Monday-Saturday 06:00-17:00
- PM shift: Monday-Friday 10:30-21:30, Saturday 07:00-18:00
Salary: up to £39,640, depending on experience
Benefits:
- 25% John Lewis & online discount (after 3 months)
- 20% Waitrose discount (after 3 months)
- Flexible working
- Equal parenthood leave
- Great progression and development opportunities
- Subsidised meals when out on deliveries
- Overtime opportunities
- Access to a strong workplace pension scheme
Key Responsibilities:
- Be an ambassador for the John Lewis brand with great customer service as your number one priority
- Coach, develop, and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand
- Help load up your lorry with the day's deliveries working alongside the warehouse team
- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers
- Install products efficiently and quickly for our customers and demonstrate how they work once installed
- Keep up to date with new products and technologies to help you perform your role at your best
- Maintain a safe working environment
Essential Skills/Experience:
- Previous experience of installation is required
- Manual C1 UK driving licence (with a maximum of 6 points)
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card
- Previous experience driving a 7.5-tonne vehicle
- Previous experience in a customer-facing role
- Great verbal communication skills both over the phone and in person
- Good understanding of technology
Desirable Skills/Experience:
- Experience in-home delivery and installation of electrical and furniture products
- Installation and disconnection of white goods
- Experience with electrical installations (including integrated appliances) and TV Wall mounts
- Able to evidence the skills, knowledge, and ability to complete the replacement of domestic light liftings, accessories, and cooking appliances
- Assembly of a flat pack