Description
We are seeking a Resident Liaison Officer to join our team in North London. The successful candidate will play a key role in delivering excellent customer experiences by facilitating effective communication between residents, Clarion Housing Group, contractors, and other stakeholders.
The Resident Liaison Officer will build and maintain positive relationships, ensure residents' views are heard, and help deliver on service commitments. They will work collaboratively with colleagues and partners to support the smooth delivery of services, resolve issues effectively, and contribute to responsive, customer-focused outcomes.
The role involves working in a hybrid arrangement, with the ability to work from home and attend offices and resident visits as required. The Resident Liaison Officer will report into a Neighbourhood Response Manager.
Key responsibilities include:
- Building and maintaining positive relationships with residents
- Ensuring residents' views are heard and their concerns addressed
- Supporting the smooth delivery of services
- Resolving issues effectively
- Contributing to responsive, customer-focused outcomes
In return for your hard work, we offer a salary of £36,709 to £45,367 per annum, 36 hours per week, and a range of benefits to support your lifestyle.
This is a secondment/fixed-term contract until 31st March 2027. Applicants must be able to travel across the region as required and be eligible to work in the UK.